Complaints Procedure
Heirloom Fair Legal – Complaints Procedure
At Heirloom Fair Legal, we are committed to providing our clients with the highest standard of legal services. However, if you are dissatisfied with any aspect of our service, we want to hear from you so we can address your concerns and improve our services.
1. How to Make a Complaint
If you wish to make a complaint, please contact us by using one of the following methods:
Email: complaints@heirloomfairlegal.com
Phone: 0161 518 4966
Post: Heirloom Fair Legal, Suite 3, The Outset, Sankey Street, Warrington, England, WA1 1NN
Please provide the following details to help us process your complaint efficiently:
- Your full name and contact details.
- A description of your concerns, including any relevant dates and individuals involved.
- Any supporting documents or evidence related to your complaint.
- Your preferred resolution or outcome.
2. What Happens Next?
Acknowledgement: We will acknowledge receipt of your complaint within 5 working days.
Investigation: A senior member of our team will review your complaint thoroughly. We may contact you for further information if needed.
Response: We aim to provide a final response within 8 weeks of receiving your complaint. If we require more time, we will inform you of the reason for the delay and provide an expected resolution timeframe.
3. If You Are Not Satisfied
If you are unhappy with our response, you may escalate your complaint to the Legal Ombudsman. The Legal Ombudsman handles complaints about legal service providers and can be contacted at:
Website: www.legalombudsman.org.uk
Phone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
You must refer your complaint to the Legal Ombudsman within six months of our final response and within one year of the act or omission you are complaining about.
4. Complaints About Misconduct
If your complaint relates to solicitor misconduct, you may contact the Solicitors Regulation Authority (SRA) at:
Website: www.sra.org.uk
Phone: 0370 606 2555
Email: report@sra.org.uk
5. Our Commitment to Resolving Complaints
We take complaints seriously and use feedback to improve our services. Our goal is to resolve all complaints fairly and efficiently, ensuring that our clients receive the best possible legal support.
If you have any questions about our complaints process, please contact us at complaints@heirloomfairlegal.com